iKeva is a workspace provider along with community and membe
13.3333px; background-color: rgb(255, 255, 255);">Company Profile:
iKeva is a workspace provider along with community and member benefits. In addition to high quality ready-to-use
office spaces, which are managed by a team of trained professionals, the members get access to a high energy
environment, with multiple options to network and learn. Our solutions are designed for teams of 1 to 500 people
with focus on increasing productivity. iKeva prides itself on providing high quality service to its members, with an
environment that is efficient and fun-filled. iKeva’s bouquet of services includes ready-to-use spaces for small
teams and customized offices for larger teams. iKeva provides a collaborative, fun filled and high energy work
environment for its Associates which helps them in their professional growth.
Key Responsibilities:
● IT support for Internal Staff & Clients.
● Ensure the uptime of 99.5% for IT support & Devices which includes Firewalls, Routers, Network Switches,
Wifi Controllers, ISP Internets & IP Telephony equipment.
● Good Understanding of Sophos or Fortinet Firewall Setup & Policies Configuration, Network
switching/routing Configuration & Network outage management skills.
● Fault finding, troubleshooting, issue resolution and fault escalation within agreed SLA's (Remotely) flexibility.
● Work in tandem with L2 / L3 to resolve escalated issues.
● Work closely with IT Manager and team on assigned opportunity to deliver a feasible solution
● Be a guided example and a mentor in the team.
● Maintain Asset Inventory and ensure timely updates to asset Inventory.
● Vendor Management.
● Well versed with Desktop Hardware & OS support.
● Good Communication & Writing Skills.
● Should be a SOPC for the Centre as and when needed to handle IT & Other issues as well.
Skill Set
● Networking, LAN Crimping, IP Addressing, Sub-netting, VLAN, Trunking, Network Troubleshooting, Operating
System, Drivers & Software installation, Desktop Troubleshooting, Data backup & Restore, CCTV Setup,
Access Control Devices, Office 365 & G-Suite. Will be an added advantage if having knowledge on IP