Customer Service Associate

Customer Service Associate Job Description
We are looking for an outgoing customer service associate to assist our customers with
product inquiries in a swift, proficient, and friendly manner.
You will have the ability to swiftly gain customer confidence and trust.To ensure success
in this position you will have the ability to maintain a sound knowledge of products and
services and be an effective communicator. Top candidates are detail-oriented, motivated,
and have excellent people skills.
Customer Service Associate Responsibilities:
 Attending training sessions to grow knowledge of products and to develop
customer service skills.
 Resolving phone, walk-in, mail, fax, and email customer inquiries.
 Processing and logging incoming calls into the CRM system.
 Identifying customer needs.
 Forwarding and escalating inquiries to relevant individuals and departments.
 Contacting customers to give them accurate feedback on the progress of their
inquiries.
 Providing outstanding customer service.
 Updating customer information as required.
 Maintaining confidentiality of information.
 Performing other duties as the need arises.
Customer Service Associate Requirements:
 High school diploma, GED, or suitable equivalent.
 1+ years of customer service experience, preferably in a related field.
 Successful completion of provided training.
 Proficient computer skills.
 Experience with CRM preferred.
 Proficient with MS Office suites.
 Excellent phone etiquette.
 Outstanding communication skills, both verbal and written.
 Strong people skills.
 Ability to sit at a desk for extended periods.