Store Manager

o Opening the store in time in the morning and closing the store. You are also responsible for the safety of the store keys.
o As a Retail Store Manager, you must lead your subordinates by setting up examples in the most professional manner, motivate to improve
their performance, train them to improve their skills, delegate work to improve their affectivity and appraise them honestly.
o You must provide your subordinates opportunities to grow and promote the values and ethics of the organization.
o Maintain the neatness, cleanliness and ambience in the store at all times. You must also sensibly display the product, merchandise and
keep them changing periodically to catch customer attention.
o You must plan and decide the weekly off for your employees a week prior in balanced form to avoid man power crisis in the store.
o You must run and manage the store following the defined Store Operation Guideline of the company at all times.
o Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service to
achieve maximum sales revenue for the organization
o Achieve your individual and store established goals and targets
o Participate whole heartedly in all promotions and offers as may be launched by the company from time to time to introduce promotions
and opportunities to customers
o Cross selling products to increase the store sales revenue and units
o Provide information to customers regarding all products like frames, lenses, spectacle, sunglasses, prescription sunglasses, contact lenses,
contact lens care products, accessories and all other products introduced by the company
o Use merchandise, tools and all the gadgets provided by the company or introduced by the company to demonstrate products, take
dispensing measurements and educate the customers
o Handle all customer complaints in most effective manner to restore their satisfaction quickly and proactively
o Maintaining neat and orderly appearance throughout the store and always maintain a pleasant ambience in store at all time
o Recording and reporting of all data needed for smooth functioning of store
o Effective and meaningful participation in all the store activities like inventory management, cash reconciliation, cash register, managing
financial transaction, balancing drawers, banking, proper product display, daily order delivery management, daily order management,
customer calling, order verification, data feeding in the system, refilling consumables, refilling inventory, managing patients for eye test,
maintain all the assets of the store and any other work as may be needed from time to time
o Always keep in mind that the customers are the asset of the company and as a company employee it is the responsibility of the sales
executive is to maintain the asset of the company.
o Always ask for referrals from the customer after completing a deal.