Customer Support Executive

Job description

HIRING FOR CUSOTMER SUPPORT EXECUTIVE

Experience- 0.6 - 2 years

CTC - 3 LPA to 4.8 LPA

Job Description :-

1. Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.

2. Issue Resolution: Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.

3. Product Knowledge: Maintain a deep understanding of our products/services to provide accurate and thorough information to customers.

4. Follow-Up: Ensure all customer issues are followed up and resolved, keeping customers informed throughout the process.

5. Feedback and Reporting: Collect and document customer feedback, and report recurring issues to management for continuous improvement.

6. Team Collaboration: Work closely with other departments to resolve complex issues and improve the overall customer experience.

Requirements

-Experience in Tech Support

-Experience with troubleshooting

-Hands-on knowledge in providing support for any kind of application software

Perks of Working with Us!

- 5-day Workweek

- Unlimited Paid Leave Policy

- Uncapped Performance-Based Incentives

- Reward & Recognition Programs

- Annual Company Retreats

- Employee Referral Rewards

Interested candidates can apply along with their CV on the mention Email Id

Email - gaurav.sodia@white-force.in