Customer Success Specialist - SS

Job description

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MicrosoftInternetExplorer4

About AppitSimple



AppItSimple Infotek is a leading software development company that specializes
in providing innovative and customized software solutions to businesses of all
sizes. With a team of experienced developers, designers and project managers,
we help organizations to transform their ideas into successful digital
products. Our focus is on delivering high-quality, scalable, and secure
solutions that meet the unique needs of each client. Whether you're looking for
a custom web application, mobile app, or cloud-based solution, AppItSimple
Infotek is your partner for success.

 URL : https://appitsimple.com/



About Software Suggest



SoftwareSuggest is a leading software
recommendation platform, revolutionizing how businesses find the best software
solutions. Established in 2014, we provide expert insights and reviews, guiding
users to make informed decisions. Our mission is to simplify software selection
and help companies thrive with the right tools for success.

To know more: https://www.softwaresuggest.com/



Roles & Responsibilities :

·        
Successfully manage
renewals with existing clients on a timely basis

·        
Create opportunities
for cross-selling and up-selling on a quarterly basis

·        
Manage pipeline and
ensure quarterly renewal and cross-selling targets are achieve

·        
Nurture and maintain
strong relationship with assigned clients

·        
Focus on customer
retention through a consultative approach

·        
Condut periodic review
meetings for monitoring various delivery metrics 

·        
Seek testimonials and
reviews from clients to further enhance the brand SoftwareSuggest

·        
Monitor NPS score of
clients and proactively work towards achieving desired behnchmark

Requirements:



- Proven experience in customer success, account
management, or similar role.

- Strong interpersonal and communication skills.

- Technical aptitude and ability to learn and
explain complex products.

- Exceptional problem-solving skills.

- Ability to work independently and also manage
the team.



Perks of Working with Us!



5-day Workweek

Unlimited Paid Leave Policy

Uncapped Performance-Based Incentives

Reward & Recognition Programs

Annual Company Retreats

Employee Referral Rewards

Musarrat

musarrat.jahan@white-force.in

9329931739