Regional Collection Manager

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The Regional Collection Manager will
be responsible for overseeing and managing the collection activities across a
designated region for Muthoot Finance.

The role focuses on ensuring timely
recovery of loans, reducing non-performing assets (NPAs), managing a collection
team, and implementing effective strategies to optimize collections in
compliance with regulatory guidelines.

Key
Responsibilities:

1. Collection Strategy & Execution:




• Develop and implement strategies for effective loan
  recovery and reduction of NPAs.


• Analyze delinquency trends and provide insights to
  improve collection processes.


• Oversee the performance of collection teams to ensure
  timely and accurate recovery.




2. Team Management:




• Lead, mentor, and monitor the performance of regional
  collection teams.


• Set performance targets and provide necessary training
  to collection officers.


• Conduct regular meetings and reviews to ensure
  alignment with organizational goals.




3. Debt Recovery:




• Handle escalations of complex cases and collaborate
  with legal teams for recovery through legal actions if required.


• Engage with clients for debt negotiation and
  settlement to maximize recovery.


• Monitor compliance with RBI guidelines and internal
  policies.




4. Reporting & Analysis:




• Prepare and present weekly/monthly reports on collection
  performance, NPAs, and recovery status.


• Analyze and evaluate the collection performance across
  different branches within the region.




5. Stakeholder Collaboration:




• Coordinate with branch managers and other stakeholders
  to ensure smooth functioning of the collection process.


• Work closely with the credit risk and operations teams
  to understand and resolve issues impacting collections.




6. Compliance & Risk Management:




• Ensure all collection activities are in strict
  compliance with legal and regulatory standards.


• Identify risks associated with non-recovery and
  suggest mitigative actions.

Required
Skills & Qualifications:

• Proven experience of 12+ years in collections or
  recovery management, preferably in financial services or banking.


• Strong knowledge of debt collection regulations, RBI
  guidelines, and legal frameworks.


• Leadership experience in managing large teams and
  regional operations.


• Analytical mindset with excellent problem-solving
  skills.


• Excellent communication, negotiation, and interpersonal
  skills.


• Proficiency in using collection management systems and
  reporting tools.

Educational
Requirements:

• Bachelor's degree in Finance, Business Administration,
  or a related field (Master's degree is preferred).

Location:
Varies based on the regional assignment.

This role requires a dynamic
professional with an in-depth understanding of collections, people management,
and legal frameworks in financial recovery.