CSA

ABHISHEK YADAV
+91 9372618190 ⋄ GOREGAON EAST, MUMBAI
abhishekyadav937261@gmail.com ⋄ www.linkedin.com/in/abyadav9372
OBJECTIVE
Diligent and personable customer service representative seeking a position in which my communication skills combined
with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced
environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
EDUCATION
H.S.C ( Higher Secondary Certificate ), Maharashtra State Board 2020
52.00%
S.S.C ( Secondary School Certificate ), Maharashtra State Board 2018
47.00%
SKILLS
• Communication
• Relationship building
• Problem-solving
• Good Listener
• Advisory
• Ms Office
EXPERIENCE
Customer Service Representative Nov 2023 - Jun 2024
Teleperformance Mumbai
• Process Name : FIS
• Bank Name : Incomm
• Customer Service ( Inbound )
• Customer Query Resolution ( Credit Card and Payments )
Associate Sales Consultant Apr 2023 - Nov 2023
PaisaBazaar Mumbai
• Axis Bank Personal and Business Loan
• Federal Bank Personal Loan
• Federal Bank
• TATA Capital (Backend Process)
Customer Service and Sales Executive Dec 2021 - Jun 2022
Athena BPO Mumbai
• Yes Bank Customer Service
• Yes Bank Business Loan
• Health Insurance Policy (TATA)
• Customer Query Resolution
INTERESTS
Playing Cricket, Gym Running, Listeming Music