Regional Collection Manager

Job description

13.5pt; font-family: "Times New Roman", "serif";">Key Responsibilities:

1. Collection Strategy & Execution:
• Develop and implement strategies for effective loan recovery and reduction of NPAs.
• Analyze delinquency trends and provide insights to improve collection processes.
• Oversee the performance of collection teams to ensure timely and accurate recovery.
2. Team Management:
• Lead, mentor, and monitor the performance of regional collection teams.
• Set performance targets and provide necessary training to collection officers.
• Conduct regular meetings and reviews to ensure alignment with organizational goals.
3. Debt Recovery:
• Handle escalations of complex cases and collaborate with legal teams for recovery through legal actions if required.
• Engage with clients for debt negotiation and settlement to maximize recovery.
• Monitor compliance with RBI guidelines and internal policies.
4. Reporting & Analysis:
• Prepare and present weekly/monthly reports on collection performance, NPAs, and recovery status.
• Analyze and evaluate the collection performance across different branches within the region.
5. Stakeholder Collaboration:
• Coordinate with branch managers and other stakeholders to ensure smooth functioning of the collection process.
• Work closely with the credit risk and operations teams to understand and resolve issues impacting collections.
6. Compliance & Risk Management:
• Ensure all collection activities are in strict compliance with legal and regulatory standards.
• Identify risks associated with non-recovery and suggest mitigative actions.

Required Skills & Qualifications:

• Proven experience of 12+ years in collections or recovery management, preferably in financial services or banking.
• Strong knowledge of debt collection regulations, RBI guidelines, and legal frameworks.
• Leadership experience in managing large teams and regional operations.
• Analytical mindset with excellent problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using collection management systems and reporting tools.

Educational Requirements:

• Bachelor's degree in Finance, Business Administration, or a related field (Master's degree is preferred).

Location: Varies based on the regional assignment.

This role requires a dynamic professional with an in-depth understanding of collections, people management, and legal frameworks in financial recovery.