Company name – FITTR
WEBSITE- https://www.fittr.com/
Position name: Associate Technical Support Engineer
Location: Pune (Work from office)
Total Experience: 2 to 5 years
About Us
We’re a bunch of regular people who came together with one purpose: to help others discover how amazing
life can be when your own body is no longer an obstacle but a gift! It all started when we helped friends and
family get fit. And today, we’re helping people all over the world live their best lives. What holds FITTR
together is a passion for fitness and a desire to see people at their best. And we’re just getting started!
FITTR is a science-based fitness and health platform that offers a variety of services, including:
Fitness and nutrition coaching: FITTR offers personalized plans for fitness, nutrition, and weight loss.
Online training: FITTR offers online personal training and injury rehabilitation.
Community: FITTR has a community of over 5 million members who provide motivation and answer questions.
Tools: FITTR offers free tools like a calorie counter, step tracker, and workout tracker.
E-book: FITTR offers a free e-book on the basics of healthy living.
Nutrition database: FITTR has a nutrition database of over 1.1 million food items.
Diabetes coaching: FITTR offers diabetes coaching, including guidance on nutrition and meal planning, and help with incorporating
physical activity into daily routines.
Corporate wellness: FITTR offers corporate wellness programs tailored to the needs of startups and large enterprises.
FITTR's mission is to help people discover how their bodies can be a gift, not an obstacle.
Summary of position: This position delivers effective technical customer support to our rapidly growing customer
base, delivering solutions to our domestic & international end users while also supporting a wide range of technologies.
Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure on
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
For the Type role activities we have identified the required skills, this list must cover all of them along with
educational and other qualifications
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Oracle, MS SQL Server, and MySQL
preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10. Must have strong communication and presentation skills
MAIL-aashima.tharwani@white-force.in
call-9201975265
