Customer success executive

Job description

● Customer Onboarding: Guide new clients through the setup and onboarding process, ensuring smooth
implementation of the AiTrillion platform.
● Client Support: Provide timely and accurate solutions to customer inquiries via email, chat, and calls.
Troubleshoot technical and non-technical issues.
● Client Retention & Success: Monitor and drive product adoption among clients to ensure they are fully
leveraging the platform’s features.Preventing the churn by proactively reaching out to the customers who are
in paid plan
● Proactive Engagement: Regularly check in with customers to understand their evolving needs and offer
personalized solutions to help them meet their business goals.
● Upsell & Cross-Sell: Identify opportunities to introduce additional features or services that can benefit the
client’s business.
● Feedback Loop: Collect and document customer feedback, sharing insights with the product and
development teams for continuous platform improvement.
● Customer Training: Educate clients on best practices, feature usage, and strategies to maximize their
return on investment.
● Metrics & Reporting: Track customer success metrics such as satisfaction scores, retention rates, and
product usage, and report them to the management team.
● Work on the inbound leads and leads from the marketing team.