Sales associate

   Sales Associate is expected
to greet and welcome all walk-in customers and guide them toward the clinic,
promoting the free
eye check-up

   He/she will be involved
in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver
the best shopping experience to the
customers

   He/she must possess a basic understanding of the POS
system to ensure
that the transactions are processed effectively

   He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any
concerns that the customer has

   With the information received
from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

   He/she is expected to understand
the unstated needs of the customer, ask relevant questions, and pick
the right time to pitch
the recommended solutions

   Sales Associate is expected to
achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all
assigned SOPs diligently

   Post making the sale, he/she is
responsible for coordinating with the customer for product pick- up, after receiving due communication
from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the
customer. In case of returns, he/she is expected to understand the
reason and try to resolve
the same to control the return percentage

   He/she is expected to maintain Lenskart
standards of hygiene
in the store
with respect to the overall display, frames, instruments, and other store equipment by cleaning them
regularly

   He/she must ensure the security of all
Lenskart equipment and
ensure there is no shortage of stock
units or damage in the store