Student Success & Campus Operations

Job description

• Department Management:
  

• Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
  

• Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
  

• Student Journey Management:
  

• Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.
  

• Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.
  

• Escalation and Scheduling:
  

• Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
  

• Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
  

• Collaboration and Training:
  

• Collaborate with the program head to implement training strategies for all programs.
  

• Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
  

• Process Optimization:
  

• Implement efficiencies through automation to improve student and faculty management.
  

• Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
  

• Event Management:
  

• Plan and execute key academic events, such as orientation and convocation.
  

• Deliver engaging presentations to students and faculty, fostering a positive educational environment.
  

• Additional Duties:
  

• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.