Student Success & Campus Operations

Job description

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  • Department Management:
    

  • Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
    

  • Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
    

  • Student Journey Management:
    

  • Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.
    

  • Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.
    

  • Escalation and Scheduling:
    

  • Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
    

  • Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
    

  • Collaboration and Training:
    

  • Collaborate with the program head to implement training strategies for all programs.
    

  • Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
    

  • Process Optimization:
    

  • Implement efficiencies through automation to improve student and faculty management.
    

  • Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
    

  • Event Management:
    

  • Plan and execute key academic events, such as orientation and convocation.
    

  • Deliver engaging presentations to students and faculty, fostering a positive educational environment.
    

  • Additional Duties:
    

  • Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.