Collection manager

Job description

Key Responsibilities:
 Manage the end-to-end collection process for loans and financial products in
the assigned regions.
 Develop and implement strategies for timely collections, reducing
delinquency rates.
 Ensure compliance with all applicable laws, regulations, and internal
policies during the collection process.
 Monitor and track loan accounts, identify potential defaults, and take
proactive measures to minimize risks.
 Coordinate with legal teams for recovery processes in case of default.
 Build and maintain relationships with customers to encourage timely
payments.
 Prepare regular reports on collection activities, trends, and performance
metrics for senior management.
 Lead and train collection staff to ensure they meet targets and follow best
practices.
 Resolve escalated collection issues and disputes with customers
professionally and effectively.
Qualifications and Skills:
 Bachelor’s degree in Finance, Business, or a related field.
 Minimum of 3+ years of experience in collections, preferably in financial
services or NBFCs.
 Strong understanding of loan recovery, collection methods, and legal
frameworks.
 Excellent communication, negotiation, and interpersonal skills.
 Strong analytical and problem-solving abilities.
 Ability to handle multiple locations and manage teams remotely.
 Proficiency in MS Office and familiarity with financial software systems