Collection Manager

Job Description: Collection Manager
Company: Muthoot Finance
Locations: Ahmedabad, Vadodara, Indore, Mumbai
Experience Required: 3+ years
Position Overview:
We are seeking an experienced and dynamic Collection Manager to oversee and
manage the collection operations for Muthoot Finance in the specified locations.
The ideal candidate will have a proven track record in managing collections,
ensuring timely repayments, and minimizing defaults. The role involves working
closely with teams, analyzing delinquency trends, and implementing strategies to
improve the efficiency of the collection process.
Key Responsibilities:
 Manage the end-to-end collection process for loans and financial products in
the assigned regions.
 Develop and implement strategies for timely collections, reducing
delinquency rates.
 Ensure compliance with all applicable laws, regulations, and internal
policies during the collection process.
 Monitor and track loan accounts, identify potential defaults, and take
proactive measures to minimize risks.
 Coordinate with legal teams for recovery processes in case of default.
 Build and maintain relationships with customers to encourage timely
payments.
 Prepare regular reports on collection activities, trends, and performance
metrics for senior management.
 Lead and train collection staff to ensure they meet targets and follow best
practices.
 Resolve escalated collection issues and disputes with customers
professionally and effectively.
Qualifications and Skills:
 Bachelor’s degree in Finance, Business, or a related field.
 Minimum of 3+ years of experience in collections, preferably in financial
services or NBFCs.
 Strong understanding of loan recovery, collection methods, and legal
frameworks.
 Excellent communication, negotiation, and interpersonal skills.
 Strong analytical and problem-solving abilities.
 Ability to handle multiple locations and manage teams remotely.
 Proficiency in MS Office and familiarity with financial software systems.
Benefits:
 Competitive salary and incentives.
 Opportunity to work with a leading financial services com