Job Title: Collection Manager
Company: Muthoot Finance
Location: Delhi
Experience: Minimum 2 Years in Field Collection
About Muthoot Finance:
Muthoot Finance is a pioneer in providing financial services, dedicated to
serving the diverse needs of customers across India. With a rich heritage
spanning decades, we have established ourselves as a trusted name in the
industry, offering a wide range of products and services including gold loans,
money transfer, foreign exchange, and more.
Role Overview:
As a Collection Manager at Muthoot Finance, you will play a pivotal role in
ensuring the timely recovery of outstanding dues from customers. You will
lead a team of collection agents, strategize to optimize collection processes,
and uphold the highest standards of professionalism and ethical conduct.
Key Responsibilities:
1. Team Leadership: Lead, mentor, and motivate a team of collection agents to
achieve targets and deliver exceptional results.
https://www.muthootfinance.com/
2. Collections Strategy: Develop and implement effective strategies for debt
recovery, including segmentation of delinquent accounts, setting achievable
targets, and monitoring performance.
3. Customer Interaction: Engage with customers to negotiate repayment plans,
address inquiries, and resolve any issues or disputes in a timely and
professional manner.
4. Risk Management: Analyze delinquency trends, assess credit risk, and take
appropriate actions to minimize losses while preserving customer
relationships.
5. Compliance: Ensure compliance with all relevant regulations, company
policies, and ethical standards in debt collection practices.
6. Reporting: Generate accurate reports on collection activities, delinquency
rates, and recovery efforts, and provide regular updates to senior
management.
Requirements:
Bachelor's degree in finance, business administration, or a related field.
Minimum of 2 years of experience in field collection, preferably in the
financial services industry.
Strong leadership skills with the ability to inspire and motivate teams.
Excellent communication and negotiation skills.
Analytical mindset with the ability to interpret data and trends.
Proficiency in MS Office applications.
Integrity and professionalism in all interactions.
Benefits:
Health insurance coverage.
Opportunities for career growth and development.
A dynamic and supportive work environment.
