Collection Executive

Job description

Job Responsibilities

·        
Collect
overdue payments for Short -term loans, particularly focusing on cases with DPD
above 60 days.

·        
Manage
a portfolio of accounts and develop strategies to recover outstanding amounts
while adhering to regulatory guidelines.

·        
Build
and maintain positive relationships with borrowers to encourage timely payments
and resolve issues or disputes.

·        
Prepare
and submit daily collection reports and update the system with accurate
information on each visit.

·        
Effectively
communicate with the Collections Manager and provide regular updates on
collection activities.

·        
Ensure
compliance with company policies and industry regulations during the collection
process.

·        
Use
negotiation and persuasion skills to secure repayment commitments from
delinquent borrowers.

·        
Contacting
customers and informing them of their overdue bills.

·        
Advising
customers on their payment options and suggesting methods of payments.

·        
Negotiating
suitable payment plans. Maintaining customer payment records.