Customer service and activation

Job description

ABOUT THE ROLE:

We're looking for a results-oriented incumbent who will be responsible for inbound and outbound calls for offering our financial credit products to retail customers.

WHAT WE EXPECT FROM YOU:

Job Description

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information.

OUR IDEAL CANDIDATE:

• Freshers to 5 years of tele calling experience

• Experience in Fintech domain either Payments or lending, Banking, NBFCs is preferred

• Excellent teamwork skills

YOU WILL LOVE WORKING WITH US BECAUSE:

• We value balance. We are committed to providing an environment in which you can balance great work with a great life.

• We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs

• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here

• Multicultural workplace. A multicultural and diverse team of colleagues from different states.

• An opportunity to wear many hats

• An entrepreneurial crew that supports risk, intuition, and frequent experimentation

• The opportunity to make an impact in a transformative industry

• An opportunity to build and lead a highly talented and driven team

OTHER PERKS & BENEFITS:

• Progressive and flexible work hours that match your personality and lifestyle.

• Compensation could include stock options for significant upside.

• Health benefits

• Cool gadgets and swags

• Attractive wellness programs

• Competitive performance bonus

• Paid sick leave

• Paid maternity and paternity leave

• Career development training.