Customer success manager

Job description

“Motivity Labs”: CMMI Level - 3 Company:

Motivity Labs is an award-winning IT Services company that focuses on

➢

Data Science

➢

Mobile/Web

➢

Cloud

➢

Testing/Automation

➢

The Internet of Things Cloud

➢

Gen AI Our dedicated focus and forward-thinking vision have empowered Motivity Labs to rapidly scale up our operations. Because of this, Industry leaders named Motivity Labs as one of the fastest-growing privately held companies in the U.S. for four consecutive years. Likewise, Motivity Labs ranked #11 on Top 20 IT Service Companies, #12 on Top 20 Texas companies, and #8 in the Dallas Metro service area. Motivity Labs successfully solves the issues of Fortune 500 companies across various industries. Technology Partners: Motivity Labs partners with industry leaders across the technology ecosystem, in order to offer innovative solutions to our clients. Few are as follows.

USA : 222 W. Las Colinas Blvd. Suite 755E Irving, TX 75039 Tel: +1-214-519-1719 Mobile: +1-469-393-0278

INDIA : Dallas Centre, 6th Floor 83/1, Plot No A1, Knowledge City Rai Durgam, Hyderabad. Telangana 500032, India.

Position: Customer Success Manager (CSM)

Exp: 5+ Yrs Key Responsibilities:

➢

Client Onboarding & Training: Guide new clients through the onboarding process, providing training and support to ensure a smooth transition and effective adoption of our solutions.

➢

Customer Engagement: Develop and maintain strong relationships with key stakeholders, understanding their goals, challenges, and needs to provide tailored solutions and proactive support.

➢

Success Planning: Create and execute success plans to help clients achieve their objectives, leveraging our products and services to drive their business outcomes.

➢

Issue Resolution: Act as the primary point of contact for client issues, collaborating with internal teams (e.g., technical support, product management) to resolve problems and ensure customer satisfaction.

➢

Renewals & Upsells: Drive customer retention and expansion by identifying opportunities for upsells, cross-sells, and renewals. Work closely with the sales team to support revenue growth.

➢

Feedback & Advocacy: Gather and communicate customer feedback to the product and development teams to influence product improvements and enhance the customer experience.

➢

Reporting & Analytics: Monitor and report on customer health metrics, usage patterns, and other key performance indicators. Provide regular updates to clients and internal stakeholders

Qualifications:

➢

5+ Yrs Experience into Customer Success, Account Management, or similar role within the IT, SaaS platform use or project leadership, Technology Consulting, or Solutions Architecture.

➢

Good Technical Proficiency in understanding IT Solutions, software, or technology platforms.

➢

Strong commitment to customer satisfaction and a genuine interest in helping clients achieve their goals.

➢

Good organizational skills like ability to manage multiple clients and priorities simultaneously in a fast-paced environment.

➢

Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

Website: https://motivitylabs.com/

Interview Rounds: 2 Technical Rounds followed by HR Round.

For any further queries please email us # anushasree.c@motivitylabs.com

Note: We also accept references, feel free in sharing the JD in your respective network.

Currently we are hiring across Development, Testing, Devops, Sales, Support & HR skills (Experience & Freshers).

We wish you have your confirmation to take the process ahead. Good Luck!!!

mail-aashima.tharwani@white-force.in 

call-9201975265