Customer Support Executive

Job description

Duties & Responsibilities:
● Reply to customer complaints via phone, chats, email or social media
● Open and maintain customer accounts by recording account information through different marketplaces
● Handling Zoho desk
● Thorough understanding of Policy and should strictly follow the same
● Follow up to ensure that appropriate actions were taken on customers’ requests
● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributes to team effort by accomplishing related results as needed
● Investigate and solve complex customer problems
● Solve problems and thoughtfully address issues experienced by customers and partners ● Must have worked in Furniture Industry
● Prepare product or service reports by collecting and analyzing customer information ● Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents ● Follow communication procedures, guidelines and policies
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills