Customer success manager

Job description

Key Responsibilities:
➢ Client Onboarding & Training: Guide new clients through the onboarding process, providing
training and support to ensure a smooth transition and effective adoption of our solutions.
➢ Customer Engagement: Develop and maintain strong relationships with key stakeholders,
understanding their goals, challenges, and needs to provide tailored solutions and proactive
support.
➢ Success Planning: Create and execute success plans to help clients achieve their objectives,
leveraging our products and services to drive their business outcomes.
➢ Issue Resolution: Act as the primary point of contact for client issues, collaborating with internal
teams (e.g., technical support, product management) to resolve problems and ensure customer
satisfaction.
➢ Renewals & Upsells: Drive customer retention and expansion by identifying opportunities for
upsells, cross-sells, and renewals. Work closely with the sales team to support revenue growth.
➢ Feedback & Advocacy: Gather and communicate customer feedback to the product and
development teams to influence product improvements and enhance the customer experience.
➢ Reporting & Analytics: Monitor and report on customer health metrics, usage patterns, and
other key performance indicators. Provide regular updates to clients and internal stakeholders
Qualifications:
➢ 5+ Yrs Experience into Customer Success, Account Management, or similar role within the
IT, SaaS platform use or project leadership, Technology Consulting, or Solutions
Architecture.
➢ Good Technical Proficiency in understanding IT Solutions, software, or technology
platforms.
➢ Strong commitment to customer satisfaction and a genuine interest in helping clients
achieve their goals.
➢ Good organizational skills like ability to manage multiple clients and priorities
simultaneously in a fast-paced environment.
➢ Strong consulting skills and validated ability to drive business value, facilitate discussions,
handle objections, and influence C-level conversations

Interested candidate can contact through 

email - mayur.soni@white-force.in

6264800151