Position Overview Ganga Roller Flour Mills is seeking a dedicated and professional Customer Care Executive to join our team in New Delhi. The ideal candidate will play a vital role in ensuring customer satisfaction by providing exceptional service and addressing customer needs promptly and effi ciently. Key Responsibilities Qualifi cations and Skills Handle customer inquiries

complaints

and feedback through various communication channels (phone

email

and in-person). Maintain strong relationships with customers to ensure satisfaction and repeat business. Coordinate with internal departments to resolve customer issues eff ectively and effi ciently. Maintain and update customer records in the database. Prepare reports and analyze customer service metrics to improve service quality. Monitor and manage the customer service process to ensure timely and accurate responses. Support sales and marketing teams with customer-related data and feedback. Experience: Minimum 2 years in a customer service role

bidding

upwork

sales

ServiceCoordinator

CustomerSupportExecutive

Customercare

CRM

Advancedexcel

Inside sales

sales

businessdevelopment

communication

INSIDESALES

TEAMHANDLING

OverseeingOperations

EnsuringQualityControl

MonitoringIndustryTrends

Good communication

Leaderships

Hard working

personal loan

business loan