Pivot

macrons

Tally

Excel

Financial Management

team of accountants management

Financial Reporting

Audit and Taxatio

Microsoft Office

Excel

sales

battery sales

parts sales

SQL

ISTQB

PHP

Python

Selenium

Appium

sales

MS Excel

sales

morden trade

Customer Engagement: Proactively engage with prospective and existing customers through various communication channels

including phone calls

emails

social media

and in-person interactions. 2.Customer Support: Respond to customer inquiries

resolve complaints

and provide solutions to any issues or concerns they may have. Ensure prompt and effective follow-up on all customer interactions. 3.CRM Database Management: Maintain accurate and up-to-date customer records in the CRM database. Segment and categorize customer data for targeted marketing and personalized communications. 4.Sales Support: Support the sales team in lead nurturing and conversion by providing relevant information and assistance to potential buyers. 5.Customer Feedback and Surveys: Collect feedback from customers to assess satisfaction levels and identify areas for improvement. Conduct customer satisfaction surveys and analyze the results. 6.Customer Retention: Implement strategies to foster customer loyalty and retention. Initiate loyalty programs and incentives to encourage repeat business. 7.Communication and Marketing: Collaborate with the marketing team to create and execute customer- focused communication campaigns

such as newsletters

special offers

and event invitations. 8.Cross-Functional Collaboration: Work closely with various departments

including sales

marketing

and operations

Hardworking